Over the past few months, we've been experiencing a tremendous period of growth here at GoodBarry. It has been exciting to see so many business owners and web designers discover and use our software; we appreciate your attention and time. You make our business tick - thank you.

We believe very much in what we do: enabling you to build and run Online Businesses, Not Websites. It's great to see that others believe in it too, and have come to join our movement to make ecommerce and online business so much more effective and customer focused.

That's also why it's so heartbreaking when we let you down. Recently there have been occasions when we've slipped on our service level agreements and have taken longer than promised to reply to support requests. We know you're running a business; we know you need our help from time to time; we know your customers are important to you, too. We are here to help and by and large we're succeeding in doing so; generally we're still responding within our advertised timeframes. But still, we know we've slipped. To those affected, we're truly sorry.

The good thing is that we're learning and we're listening. I'm talking to customers each day, as is Bardia and the rest of the team. Thankfully we're already making great strides. There's exciting things on the horizon.

More Support Engineers On The Way!

We're on the lookout now for 2 more Support Engineers to join us in our San Francisco office. We've already started interviews and seen some good candidates, so we're hoping to bolster the team really soon so we can get back to you faster than ever. I'll post again when we finalize those hires.

More Video Training

We're embarking on a comprehensive plan to provide a series of videos explaining some of the features you're asking the most questions about. This will mean that you can get answers in your own time, in a quick and easy to understand way.

Tuning and Performance

The GoodBarry system architecture is getting better every day. As load increases our challenges change, but our system engineers and developers are working around the clock in Sydney and San Francisco, identifying areas of improvement and rolling them out. We've already seen some significant wins in this area, and that will continue.

That's just a quick-sketch picture of what's going on behind the scenes here at GB. We're gearing up so that we can continue to provide the same great level of service you expect - from both our software and our support team.

If you have any feedback for us, or ideas to improve - we love to hear from you. Just drop me a line at brett (at) goodbarry.com, or find me on twitter.